At Exquisite C & G Fashion House, customer satisfaction is important to us. Please read our return policy carefully before making a purchase.

Eligibility for Returns

• Returns are only accepted if the item received is defective, damaged, or incorrect.
• Customers must notify us within 24–48 hours of receiving the item.
• Items must be unused, unworn, unwashed, and in their original condition with tags intact.

Non-Returnable Items

• Worn or washed items
• Items damaged due to customer handling
• Sale or discounted items
• Items returned after the stated return period

Exchange Policy

• Exchanges are allowed only for eligible items and are subject to product availability.
• If the preferred replacement is unavailable, store credit may be offered.

Refunds

• Refunds are processed only after the returned item has been inspected and approved.
• Refunds may be issued as store credit or through the original payment method, depending on the situation.
• Delivery fees are non-refundable.

Return Shipping

• Customers are responsible for return shipping costs unless the error was from our side.
• We recommend using a reliable delivery service to avoid loss or damage.

Important Notice

Exquisite C & G Fashion House reserves the right to decline any return that does not meet the above conditions.